SAFETY RIDING HATS
The availability of riding helmets can vary from destination to destination and In The Saddle cannot guarantee that a riding helmet will be provided or that it will be to the same standard as those available in your home country. We strongly recommend that you anyone going on a riding tour bring their own riding helmet with them.
THE RIDING
The grading of the rides throws up more questions than just about anything else. For each tour we have tried to give you a guide to the level of riding ability required. There is however no substitute for discussing it with someone who has been there, so we urge you to call us before you book your tour.
On most tours there is a weight limit of 15 stone (approx. 100 kgs) and on some tours it is less than this. Furthermore, there may only be one or two horses suitable for this weight but since it does depend on your experience and riding ability, you must check with us before booking. Please inform us if your weight changes significantly prior to your tour since this may affect horse allocation.
When completing the booking form, please provide us with detailed information regarding your riding skills and experience to help us establish that you have the appropriate ability for the holiday. This information will be forwarded to our partners overseas to ensure that you are matched with the right horse.
PRICE GUARANTEE
We believe that you should not pay more for your horse experience than you need to. Our aim is to provide you with the best possible service and value for money, so that your tour is a wonderful experience and a memory to treasure. Should you receive a lower quote from another tour operator, for exactly the same experience, we undertake to match it.
TRANSFERS
Transfers are not included alongside the price of each tour. Still, we can provide transfer service for all of our tours subject to availability of the transfer agencies we work on each destination.
MEDICAL PROBLEMS/DISABILITY
If you have any medical problem or disability which may affect your booked arrangements you must advise us in writing at the time of booking giving full details. If we feel unable to properly accommodate your particular needs, we must reserve the right to decline/cancel your booking.
Any medical or physical condition that is not disclosed at the time of booking but which, in the opinion of the guide, could affect your ability to ride safely, will result in you being refused to ride. If you have a pre-existing medical condition which could be worsened if you fall off a horse then you should think carefully before booking onto a horse experience.
SPECIAL REQUESTS
Special requests should be noted on your booking form. It is unrealistic to expect special diets to be effectively catered for in many of the locations we feature; some cannot be accommodated and you must be prepared to compromise. While we will advise our suppliers of such requests, we can never guarantee their availability.
SAFETY WHEN RIDING
We recommend for your own safety that you wear a hard hat that meets current PAS and BSEN safety standards. Some establishments may have hats to hire but you must not rely on these hats and you should always take your own. It is important that your hat fits properly.
Whilst riding or in the vicinity of horses, you must comply with the instructions of your guide. It is a condition of your booking that you accept that the guide is entitled to require you to dismount or to refuse to allow you to ride if for any reason, such as ability, behaviour or health, they consider that you may endanger the safety or welfare of the horses or any person.
There are inherent risks involved in horse experience. The best trained horse can put a foot in a hole, or be startled by a bird flying out. You may fall off and you may get injured. If you have a pre-existing medical condition which could be worsened if you fell off then you should think carefully before booking a horse tour.
At many of the horse tours you may be required to sign a separate acknowledgement of the risks associated with riding and acceptance of personal liability. If you are not allowed to ride because you refuse to sign this disclaimer or to wear a hard hat, you will have no claim against Xperience by Horse and will not be entitled to any refund or compensation.
PHOTOGRAPHS
We are always interested in seeing photographs of your experience and the best may be printed in a future brochure. We also reserve the right to use in our brochure any photographs taken during your tour which may include you.
